At MetroMax, we understand the importance of a well-managed Customer Relationship Management (CRM) system. By outsourcing your CRM management to us, you can focus on your core functions leaving the technicalities to us.
Apart from management, we can integrate the CRM to the other business-critical software to facilitate efficient customer data management, and personalized customer service.
CRM Management and Integration
- Skilled CRM Experts
- High-Quality Integration Services
- CRM Customization and Workflow Creation
Services Offered
We offer end-to-end solutions that can help you optimize customer data to your benefit.
Software Selection
CRM Implementation
CRM Customization
CRM Management
CRM Integration
Our Process
Requirement Analysis
Initial discussion to understand the business requirements.
CRM Tool – Selection/Analysis
Tool selection or analysis of existing tool, in terms of suitability.
CRM Customization
Customization of attributes and workflows based on client’s database, analytics, and reporting needs.
Data Migration
Migration of customer data from different sources into CRM for single customer view.
CRM Integration
Integration with other systems such as billing, ERP, social media etc. to enhance customer experience.
Analytics and Reporting
Customer data analysis and comprehensive reports that provide beneficial insights into consumer behavior.
Benefits
Centralized View of Customer Data
Effective Customer Journey Mapping
Personalized Promotions
Cross-Sell Opportunities
Enhanced Customer Experience
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